Texino - FAQ

Texino FAQ

WHAT DO I NEED TO BRING? We aim to provide you all of the basics you’ll need to hit the road aside from the food to stock your refrigerator. Due to Covid-19, we’ve temporarily suspended our linen offerings so we do ask that you bring your own linens. We’ve compiled a list below of everything that’s included in your van, and you’ll receive an email after booking with all of the useful information you’ll need for your upcoming trip, including all of the items that will be in your van.

WHAT COMES WITH A RENTAL? •Kettle •French Press •Cups, bowls, plates, silverware •Pot and pan •Spatula and cooking spoon •Olive oil, salt and pepper •Toilet paper •All purpose soap •Sponge •Oven mitt •Camp chairs •Water hose (for refilling the water tank) •Shore power hookup •Lighter

DO YOU ALLOW PETS? Yes, we do allow pets for a cleaning fee of $50 per pet.

HOW DOES PAYMENT WORK? DO I HAVE TO PAY A SECURITY DEPOSIT? A $200 security deposit will be taken at the time of pick up, which will be held for any possible damages. Your deposit will be returned, less any damages, within 5 days of your rental return.

DO YOU CHARGE A CLEANING FEE? Yes, we charge a cleaning fee of $75 for each rental. If the van comes back excessively dirty, we charge an additional fee of $50.

DO YOU CHARGE A LATE FEE FOR RENTALS? Yes, we depend on the timely return of vans so that we can inspect, clean and stock vans to accommodate the next renter, as I'm sure you understand. If you're 1-2 hours late for your scheduled return time, you will owe a $150 late fee. If you return more than 2 hours after your scheduled return, you will be charged for the full price of an additional night. If it's a holiday, you will be charged the additional nights until the date of reopen.

HOW DOES INSURANCE WORK? We require that you show proof of insurance at the time of pick up. We provide fleet insurance for the rental, but our insurance is secondary to your personal insurance.

WHERE DO I PICK UP MY VAN? You can pick up and drop off your rental at our Silverlake location, at 3021 Rowena Avenue or at our Venice location, at 140 Lincoln Blvd. Pickups are available after 11 am on the first day of your rental and are due back by 3 pm on the last day of your rental.

WHAT HAPPENS IF I BREAK DOWN? We take great care to keep our fleet maintained and running smoothly, but sometimes bumps in the road do occur. If you do have a breakdown or issue with the van, as soon as you are safe, give us a call. We will troubleshoot the problem with you and work to find the best solution. Whatever the situation, we will work with you every step of the way to make any issues as painless as possible and get you back to your adventure.

WILL YOU DELIVER THE VAN TO ME? Depending on your location, we may be able to accommodate a pick up or drop off at another location for an additional fee, which is calculated based on distance. Any drop-offs or pickups at alternate location are approved on a case by case basis and must be scheduled and approved in advance.

WHAT ABOUT OFF-ROADING? We do love to off-road, but your renter’s insurance only covers paved and maintained dirt roads.

CAN I GO TO MEXICO? No, your insurance will not cover you once you cross the border, so Mexico is off limits.

CAN I DO A ONE WAY TRIP? Let us know what your plans are, and we may be able to accommodate a one-way trip. A one-way fee would be added to the rental fee to cover the cost of delivering or retrieving the campervan from your destination.

IS THERE AN AGE LIMIT? Yes, our insurance requires that all renters be at least 25 years old.

WHAT IS YOUR CANCELLATION POLICY? Rental fees are partially refundable prior to the reservation depending on when you cancel. Our terms are: 75% refund if you cancel up to 14 days before your pick up date; 50% refund if you cancel up to 7 days before your pick up date. Cancellations made within 7 days of the booking are non-refundable. If you’d like to reschedule your dates, it may be considered a new booking and may be subject to our cancellation terms.

ARE YOU OPEN FOR PICKUPS AND DROP OFFS ON HOLIDAYS? No, we're closed for rentals on our observed holidays, and our online booking calendar shows you what dates you're able to pick up or drop off your rental.

WHERE SHOULD I GO ON MY TRIP? Check out our Trips section of the website for travel tips. If you’d like a more customized trip, we may be able to help you out! Just email us at rentals@texino.com, and we can talk about your next adventure.