WHAT DO I NEED TO BRING? We aim to provide you all of the basics you’ll need to hit the road aside from the food to stock your refrigerator. Due to Covid-19, we’ve temporarily suspended our linen offerings so we do ask that you bring your own linens. We’ve compiled a list below of everything that’s included in your van, and you’ll receive an email after booking with all of the useful information you’ll need for your upcoming trip, including all of the items that will be in your van.
WHAT COMES WITH A RENTAL? •Kettle •French Press •Cups, bowls, plates, silverware •Pot and pan •Spatula and cooking spoon •Olive oil, salt and pepper •Toilet paper •All purpose soap •Sponge •Oven mitt •Camp chairs •Water hose (for refilling the water tank) •Shore power hookup •Lighter
DO YOU ALLOW PETS? Yes, we do allow pets for a cleaning fee of $50 per pet.
HOW DOES PAYMENT WORK? DO I HAVE TO PAY A SECURITY DEPOSIT? A $200 security deposit will be taken at the time of pick up, which will be held for any possible damages. Your deposit will be returned, less any damages, within 5 days of your rental return.
DO YOU CHARGE A CLEANING FEE? Yes, we charge a cleaning fee of $75 for each rental. If the van comes back excessively dirty, we charge an additional fee of $50.
DO YOU CHARGE A LATE FEE FOR RENTALS? Yes, we depend on the timely return of vans so that we can inspect, clean and stock vans to accommodate the next renter, as I'm sure you understand. If you're 1-2 hours late for your scheduled return time, you will owe a $150 late fee. If you return more than 2 hours after your scheduled return, you will be charged for the full price of an additional night. If it's a holiday, you will be charged the additional nights until the date of reopen.
HOW DOES INSURANCE WORK? We require that you show proof of insurance at the time of pick up. We provide fleet insurance for the rental, but our insurance is secondary to your personal insurance.
WHERE DO I PICK UP MY VAN? You can pick up and drop off your rental at our Silverlake location, at 3021 Rowena Avenue or at our Venice location, at 140 Lincoln Blvd. Pickups are available after 11 am on the first day of your rental and are due back by 3 pm on the last day of your rental.
WHAT HAPPENS IF I BREAK DOWN? We take great care to keep our fleet maintained and running smoothly, but sometimes bumps in the road do occur. If you do have a breakdown or issue with the van, as soon as you are safe, give us a call. We will troubleshoot the problem with you and work to find the best solution. Whatever the situation, we will work with you every step of the way to make any issues as painless as possible and get you back to your adventure.
WILL YOU DELIVER THE VAN TO ME? Depending on your location, we may be able to accommodate a pick up or drop off at another location for an additional fee, which is calculated based on distance. Any drop-offs or pickups at alternate location are approved on a case by case basis and must be scheduled and approved in advance.
WHAT ABOUT OFF-ROADING? We do love to off-road, but your renter’s insurance only covers paved and maintained dirt roads.
CAN I GO TO MEXICO? No, your insurance will not cover you once you cross the border, so Mexico is off limits.
CAN I DO A ONE WAY TRIP? Let us know what your plans are, and we may be able to accommodate a one-way trip. A one-way fee would be added to the rental fee to cover the cost of delivering or retrieving the campervan from your destination.
IS THERE AN AGE LIMIT? Yes, our insurance requires that all renters be at least 25 years old.
WHAT IS YOUR CANCELLATION POLICY? Rental fees are partially refundable prior to the reservation depending on when you cancel. Our terms are: 75% refund if you cancel up to 14 days before your pick up date; 50% refund if you cancel up to 7 days before your pick up date. Cancellations made within 7 days of the booking are non-refundable. If you’d like to reschedule your dates, it may be considered a new booking and may be subject to our cancellation terms.
ARE YOU OPEN FOR PICKUPS AND DROP OFFS ON HOLIDAYS? No, we're closed for rentals on our observed holidays, and our online booking calendar shows you what dates you're able to pick up or drop off your rental.
WHERE SHOULD I GO ON MY TRIP? Check out our Trips section of the website for travel tips. If you’d like a more customized trip, we may be able to help you out! Just email us at firstname.lastname@example.org, and we can talk about your next adventure.
EXPENSES CAN I FINANCE MY CAMPERVAN? CAN I FINANCE THE CONVERSION? Texino works with Mercedes-Benz to provide financing for the entire project, including the purchase of the vehicle, directly through Mercedes-Benz Financial Services (MBFS). We’ll help you source a vehicle, connect you to a dealership, and help make your experience as streamlined as possible from start to finish.
WHAT IS THE INITIAL COST TO ENTER THE PROGRAM? If you’ve purchased a build through us, there is no cost to enter the Share Program, and there are no program fees. The Share Program is only accessible for Texino conversions.
WHAT ONGOING PAYMENTS AM I RESPONSIBLE FOR? You’re responsible for paying: all DMV fees, including registration fees; insurance for your campervan (we’ll provide the fleet insurance); and car loan payments if you finance your vehicle.
WILL TEXINO DO BASIC MAINTENANCE ON THE VEHICLE (OIL CHANGES & FLUIDS, TIRES AND WHEEL ALIGNMENT, BRAKE PAD REPLACEMENT, ETC.)? DO THEY PAY FOR THAT? Texino will take care of basic maintenance in-house. This includes things like oil changes, tire rotations, filters, fluids, brake pad replacements, and some other regular maintenance items. You’ll cover any other maintenance above $250 for each instance.
IS THERE A MINIMUM AMOUNT OF TIME I NEED TO LET YOU RENT THE VEHICLE? Yes, your campervan needs to be available for rentals at least half of the time as further detailed in the Share Program agreement. We’re happy to consider exceptions with our Share Partners.
CAN I LET MY FRIENDS OR FAMILY USE THE VAN DURING MY ALLOWED TIME? Yes, your immediate family can use the van — they’ll just have to show us proof of adequate insurance. Your friends can use the van too, but they’ll have to pay for Texino’s insurance and cleaning fees.
CAN I LEAVE THE PROGRAM IF I WANT TO? Yes, you can leave the program at any time with 90 days’ notice.
THIS SOUNDS TOO GOOD TO BE TRUE. WHAT’S THE CATCH? No catch, but the reality is that, in an ideal world, your camper is going to be rented to a lot of people, and it will get used more than it would otherwise. That means that some extra wear and tear is bound to happen with all of the added use and miles on your campervan.
HOW DOES TEXINO BENEFIT? Texino gets to add extra campervans to our fleet without having to purchase the inventory. Texino is incentivized to market your camper since we split the profits. You win, we win. It’s a great deal for both of us.
Texino remains committed to maintaining the highest standards of cleanliness in our campervan rentals and at our headquarters in Silverlake. We want our customers and employees to know that we are committed to maintaining these standards now more than ever. With the onset of Covid-19, we have enhanced our already rigorous cleaning protocols for the safety of everyone. We have expanded our cleaning protocols to follow the guidance from the United States Center for Disease Control (CDC) and to include guidance from the travel industry, as well. Employees are being trained to implement new and more comprehensive cleaning requirements that include enhanced cleaning guidance for vehicles, our location in Silver Lake, as well as proper social distancing practices.
VEHICLES Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental. This includes washing, vacuuming, steam cleaning, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with extra attention to more than 20-plus high-touch points including:
• Key / key fob
• Steering wheel and column
• Seat belts
• Center console
• Door interiors
• Door pockets
• Interior and exterior door handles
• Interior faucet and sink
• Shower nozzle
• Poptop latches
• Seat pockets / seat surfaces
• Areas between seats & consoles
• Areas between seats & doorjambs
• Cupholders and compartments
• Instrument panel
• Accessory panel and touchscreen
• Rearview mirror and side mirrors
• Visors and visor mirrors
• Dashboard and vents
• Gear stick and gear shift
• Trunk release
• Internal camper control panel
• Any other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
OUR SILVERLAKE HEADQUARTERS At Texino's headquarters, we've also enhanced our safety procedures. Our employees are now following the best practices recommended by the CDC, including frequently sanitizing touchable surfaces with disinfectant throughout the day. We have also made sure to incorporate recommendations from the U.S Travel Association’s (USTA) "Travel in the New Normal" in our cleaning and social distancing policies. Some of our new practices include: • Wearing masks • Practicing social distancing • Mandating that employees stay home if they are feeling ill • Providing ample hand sanitizer at multiple locations throughout the property • Requiring that employees frequently wash their hands • Frequently sanitizing touchable surfaces with disinfectant • Using disposable gloves and a disinfectant when cleaning vehicles • Minimizing or eliminating most customer interaction at vehicle pickup or delivery
GUIDELINES FOR RENTERS When a renter books a Texino trip, we send them an email to let them know that they must wear a mask when they visit our headquarters to pick up their van. Furthermore, we instruct them that if they are feeling sick or have been in contact with anyone who has recently been sick, they should not visit our headquarters and should reschedule their trip.